No Hassle Returns
We accept returns within 30 days of purchase as long as the product is in perfect condition and in its original packaging; in this case we will be happy to refund or credit the original price of the item. You are responsible for any returned goods until they reach us so we recommend you obtain proof of postage. Returns and exchanges will be processed as soon as possible after arrival. We regret that postage, packaging and insurance costs of returns cannot be refunded. This does not affect your statutory rights.
Simply click HERE to fill in your returns form. Please note: If you choose to use our returns service with An Post €14 per box will be deducted from your refunded amount.
Items which are “Special Orders” are ineligible for return. If special order returns are accepted a restocking fee of 7% will be charged and store credit will be issued.
Please note, all furniture items & made to order items are strictly firm sale and will not be accepted for return or exchange.
If items returned are not in the original packaging, we are unable to accept them for either credit or full refund.
Unfortunately some smaller items we sell are firm sale and are not applicable for returns due to the high amount of orders that come back damaged. In the event you do choose to return these items (either through your own courier or our An Post returns system) and they arrive back damaged, we are unable to process the return as they won’t be sellable. We highly recommend keeping items like these instead of returning them. Our customer service will be in touch in the event of this to ask if you would like us to repost the item out to you (a fee will be charged of €6.50 per box), or if you would prefer for us to dispose of the item(s).
Our apologies for any inconvienece caused by this.
Firm Sale items:
All Paint, Fadeless Rolls, Any items longer than 1.2m, Tuff Trays, Plastic Storage Boxes.
Received the Wrong Item?
We aim to send you exactly what you ordered, however, in the unlikely event you receive incorrect items for any reason – please get in contact with us via email at [email protected]. Emails are monitored Monday – Friday 9:00-17:30 GMT.
Missing an Item?
If you notice the missing item within 5 days of delivery being completed please get in contact with us via email at [email protected]. Emails are monitored Monday – Friday 9:00-17:30 GMT and we will commence an investigation.
What If My Item is Faulty or Damaged?
If you think the item you received is faulty or damaged – please get in touch with us at [email protected] or 0749126958 within 5 days of receiving your item. We will do everything we can to make sure the matter is solved as quickly as possible.
Can I Exchange the Item?
At the moment we are unable to exchange items through our online returns system. We can refund your entire order as per our policy and you can place an alternative order for your preferred items.
Some of My Order is on Backorder What Does This Mean?
When an item is on backorder, this means we do not have the stock in our warehouse. If the customer orders an item on backorder, our purchasing team will order this from our supplier and allocate the stock as soon as it arrives.
How Long Does a Backordered Item Take to Arrive?
It depends on the item. Where possible, we have added availability dates to the products. You will see this when viewing the product page.
Stationery – 3-7 working days
PE & Sports Equipment – 14 -21 working days
Furniture – 6-8 weeks
Literacy Resources (Big Cat, Letters & Sounds, PM Readers etc..) – 10-14 working days
*Please note these are only guidelines and all products sold on our website are subject to delays caused by our suppliers restocking dates*
What if I Want my In-Stock Items Delivered & Have the Backorders to Follow?
If you would like all in-stock items in your order to be dispatched ahead of the backordered items, you will be subject to an additional shipping charge of €6.50. This can be requested by contacting one of our customer service team, via email or phone.
Don’t see the answer you’re looking for? Get in contact with us at [email protected] or 0749126958