No Hassle Returns
We like to keep things simple so that every purchase you make with ABCSchoolSupplies.ie is completely risk free. If you’re not satisfied with an item that you have purchased and the item is unused and in its original packing, you can return it to us within 30 days of purchase for a credit or refund. Simply click HERE to print your returns label and drop off your parcel to your local post office 0r arrange collection, it’s that easy!
*Please contact our customer service team on 0749126958 or email us at [email protected], to notify us of your return to ensure your parcel does not get mislaid in our warehouse*
Please note: €10 will be deducted from your refunded amount.
Items which are “Special Orders” are ineligible for return. If special order returns are accepted a restocking fee of 7% will be charged and store credit will be issued.
Please note, all furniture items & made to order items are strictly firm sale and will not be accepted for return or exchange.
If items returned are not in the original packaging, we are unable to accept them for either credit or full refund.
Received the Wrong Item?
We aim to send you exactly what you ordered, however, in the unlikely event you receive incorrect items for any reason – please get in contact with us via email at [email protected] Emails are monitored Monday – Friday 9:00-17:30 GMT.
What If My Item is Faulty or Damaged?
If you think the item you received is faulty or damaged – please get in touch with us at [email protected] or 0749126958. We will do everything we can to make sure the matter is solved as quickly as possible.
Can I Exchange the Item?
At the moment we are unable to exchange items through our online returns system. We can refund your entire order as per our policy and you can place an alternative order for your preferred items.
Some of My Order is on Backorder What Does This Mean?
When an item is on backorder, this means we do not have the stock in our warehouse. If the customer orders an item on backorder, our purchasing team will order this from our supplier and allocate the stock as soon as it arrives.
How Long Does a Backordered Item Take to Arrive?
It depends on the item. Where possible, we have added availability dates to the products. You will see this when viewing the product page.
Stationery – 3-7 working days
PE & Sports Equipment – 14 -21 working days
Furniture – 6-8 weeks
Literacy Resources (Big Cat, Letters & Sounds, PM Readers etc..) – 10-14 working days
*Please note these are only guidelines and all products sold on our website are subject to delays caused by our suppliers restocking dates*
What if I Want my In-Stock Items Delivered & Have the Backorders to Follow?
If you would like all in-stock items in your order to be dispatched ahead of the backordered items, you will be subject to an additional shipping charge of €6.50. This can be requested by contacting one of our customer service team, via email or phone.
Don’t see the answer you’re looking for? Get in contact with us at [email protected] or 0749126958